At Treasure AI, we strive for a productive and satisfying customer experience. Occasionally, as is the case with all software, you might run into challenges. To help you through those difficult spots we have a fantastic support team. This section explains what Treasure Support covers, how to reach the team, how to gather diagnostic information, how to check current service status, and what Treasure AI notifies you about automatically. If you are not sure whether a problem is yours or ours, start with the Service Status Dashboard — a platform-wide incident is announced there before a support case can tell you anything.
Scope of Treasure Support
Learn what Treasure Support covers, what falls outside technical support, and where to route contract, implementation, and third-party questions.
Contacting Treasure Support
Learn how to contact Treasure Support and understand the available communication channels for each support tier.
Finding Your Treasure Account ID and Account Name
Learn how to locate your Treasure AI account ID and account name in the Treasure Console.
Creating HAR Files for Troubleshooting
Capture a HAR file from your browser to help Treasure Support diagnose an issue.
Service Status Dashboard
Check current and historical Treasure AI service status, and subscribe to incident notifications.
About Notifications from Treasure AI
See every notification channel Treasure AI uses, what triggers each one, and who receives it.