Engage Studio SMS lets you send promotional text messages to US recipients from a provisioned short code. Use the pages in this section to set up sending, create campaigns, configure delivery windows, and review delivery and click data.
Set Up SMS Sending
Prepare a sender, workspace, Parent Segment, and phone-number mapping before you create a campaign.
Create an SMS Campaign
Choose an audience, compose and personalize a message, configure the activation, and launch a One-off or Always-on Campaign.
Configure Delivery Windows
Set the campaign send window and understand how blocked messages are recorded and handled.
Message Requirements
Review phone-number format, character encoding, message segments, Liquid variables, and output mappings.
Links and Measurement
Shorten eligible links, record clicks, add UTM parameters, and review delivery events.
Consent and Opt-Outs
Understand consent responsibilities, STOP and START keywords, and how to keep future audiences up to date.
Before you create an SMS campaign, make sure that:
- A short code has been provisioned by Treasure AI and assigned to your workspace.
- Your Parent Segment contains a phone-number column in E.164 format, such as
+12125551234. - Your audience or activation excludes recipients who have opted out.
- You know which jurisdiction and send window apply to the audience.
Short-code provisioning requires lead time and is handled through Treasure AI-supported setup. Contact your Treasure AI account team before building a campaign.
SMS is currently available for US customers using a short code. The pages in this section describe promotional SMS campaigns, One-off Campaigns, Always-on Campaigns, campaign send windows, link shortening, click tracking, and delivery events. International sender types and transactional SMS use cases are not covered by these instructions.
If a campaign does not send as expected, start with Troubleshoot SMS Delivery. For message-specific limits, see SMS Message Requirements and Limits.