You might experience configuration errors when working with Segment Insights. This article offers suggested remedies for the most common scenarios you may encounter.
Reasons why query executions fail may include the following:
- Attributes used in the query are invalid or the table does not exist
- Segment Insights query was killed or aborted
- User does not have sufficient permissions
- Network related issues
- Identify the invalid attributes from the error message and update the query to resolve this issue by verifying that the attributes defined exist and are valid.
- Click Refresh again if the Segment Insights query was killed or aborted unintentionally.
- Users with "View" permission cannot access the Segment Insights tab. Users must be assigned "Full" permission to the specified folder to view insights for the segment.
- Dashboards cannot be rendered in case of network related issues. Check your network connection.
This is seen in the case of individual widgets, specifically for chart types including: Pie, Column, and Histogram with the calculation type of Distribution.
An individual widget shows "NO VALUE TO DISPLAY":
- Segment Insights query returns no records
- Attributes defined in the Segment Insights dashboard definition contain only null values
- The segment does not contain any records to match the segment rule and there is no data available to fetch.
- Ensure attributes used in the dashboard configuration contain non-null values.
This is seen in the case of individual widgets, specifically the chart type Indicator with the calculation type of Average or Sum.
An individual widget shows "UNABLE TO RENDER":
- Segment Insights query returns no records
- Attributes defined in the Segment Insights dashboard definition contain only null values
- The segment does not contain any records to match the segment rule and there is no data available to fetch.
- Ensure attributes used in the dashboard configuration contain non-null values.
Learn more about Chart Types for Widgets.
User does not have sufficient permissions for the specified folder.
- Users with "View" permission cannot access the Segment Insights tab.
- Users must be assigned "Full" permission to the specified folder to view insights for the segment.