# Resetting the Account or User Password

Account owners and Administrators do not reset passwords for users but can send a request for the user to update their password.

To send the request:

1. Open Treasure Console.
2. Navigate to **Control Panel** > **Users.**
3. Select a user.
4. Edit the user's personal information.
5. Select **Reset Password**.


If You See a 403 Forbidden Error
Sending reset requests too frequently can temporarily trigger a **403 Forbidden** response due to rate limiting. Wait a few minutes and try again.

If multiple users share a network, requests from your organization may share this limit. If the error persists, [contact Support](/support/contacting-treasure-data-support) with the affected user's email and the approximate time of the request.