{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":["admonition"]},"redocly_category":"Products","product_name":"Journey Orchestration","type":"markdown"},"seo":{"title":"Creating a Realtime Decision Point","description":"Learn how to create real-time decision points in journey orchestration, set personalized customer paths based on attributes, and manage profile routing efficiently.","siteUrl":"https://docs.treasure.ai","lang":"en-US","jsonLd":{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.treasure.ai/","name":"Treasure AI","url":"https://www.treasure.ai/","logo":"https://www.treasure.ai/hubfs/assets/images/logos/primary-logo.svg"},{"@type":"WebSite","@id":"https://docs.treasure.ai/#website","name":"Treasure AI Documentation","url":"https://docs.treasure.ai/","inLanguage":["en","ja"],"publisher":{"@id":"https://www.treasure.ai/"}}]},"llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"creating-a-realtime-decision-point","__idx":0},"children":["Creating a Realtime Decision Point"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Within a journey stage, you can create a decision point to direct profiles down a personalized path. A personalized journey might be based on attributes like High LTV vs. Low LTV or behaviors like Opened Email Offer vs. not opened email offer."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["This topic includes:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"#limitations"},"children":["Limitations"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"#add-a-real-time-decision-point"},"children":["Add a Real-time Decision Point"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"#exclude-profiles"},"children":["Exclude Profiles"]}]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"limitations","__idx":1},"children":["Limitations"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Each decision point can have a minimum of one path and a maximum of six paths."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["A decision point supports up to ten layers of decision points."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"add-a-real-time-decision-point","__idx":2},"children":["Add a Real-time Decision Point"]},{"$$mdtype":"Tag","name":"Admonition","attributes":{"type":"info"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["To avoid potential performance issues, limit the number of events in the Journey Canvas to approximately 34 when there are more than two layers of decision points in the journey."]}]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Open Treasure Console"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Navigate to ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Audience Studio"]},"."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Open a real-time journey."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Select a stage"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["In the left panel, select ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Decision Point"]}," and drag it to the Journey Canvas."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/create-rt-decision-point-2024-09-06.069e1d45047d74d6141936520dc9c390d0262a0ee9c4c0d3583ff64a4ff079c3.9e7171ae.png","alt":""},"children":[]}]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Select ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Click to define decision point"]},"."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/55181792.9d88210fdea73b5f25ef6f3b44d001617974f0f73b04e5442fd6957ad7ff4890.9e7171ae.png","alt":""},"children":[]}]},{"$$mdtype":"Tag","name":"Admonition","attributes":{"type":"info"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Each decision point can have at least one condition and up to six conditions. There are a maximum of ten decision points per journey."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["On the right side of the Journey Canvas, a modal window displays that allows you to change the number of conditions displayed. By default, two conditions are displayed. To create a single decision point, select 1 in the ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Number of decision paths"]}," in the dropdown (the excluded profile is automatically added)."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/83510791.1b67f029a8d57760bbe7b9c1e7191d1028e573bbc6f3f3b09d32a30ccaeeabeb.9e7171ae.png","alt":""},"children":[]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The number of decision paths determines how many conditions you can add to your decision point."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"add-conditions","__idx":3},"children":["Add Conditions"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/55181907.18753b5ee48e818568ea3e1ee4397578d95d7c48f37c10fd70a8ce1cdbcd096b.9e7171ae.png","alt":""},"children":[]}]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Select the number of decision paths."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Include a condition to catch excluded profiles (recommended)."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Select the first condition."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/55181908.187930adee54fd340eacce6b5a88e95f62e856998e1f126fd7ee1b865f7364d0.9e7171ae.png","alt":""},"children":[]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/55181909.3aa2818c2427d73ee2c35e39286aac289c4490eb865b271ea7ab24441b037e4a.9e7171ae.png","alt":""},"children":[]}]},{"$$mdtype":"Tag","name":"Admonition","attributes":{"type":"info"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["You can select real-time or batch attributes and batch behaviors, and drag-on rules."]}]},{"$$mdtype":"Tag","name":"ol","attributes":{"start":4},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Name your condition."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/55181910.ead31bb7a89cdd00fab206e528e143cc7714561abb638dc3ba34e9f6c11c1e74.9e7171ae.png","alt":""},"children":[]}]},{"$$mdtype":"Tag","name":"ol","attributes":{"start":5},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Select ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Save decision condition"]},"."]}]},{"$$mdtype":"Tag","name":"Admonition","attributes":{"type":"info"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["If profiles qualify for the first condition path, they will not continue to other paths."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"prioritize-a-condition","__idx":4},"children":["Prioritize a Condition"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["You can drag a condition into a different position to prioritize it above other conditions."]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Select the plus sign and/or drag the condition up to move a condition."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["If a profile qualifies for multiple decision points, TD Journey Orchestration moves it to one decision point—the highest personalized path."]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Select ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Save decision condition"]},"."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Continue to add more conditions."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Click ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Save as draft"]},"."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"exclude-profiles","__idx":5},"children":["Exclude Profiles"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/55181907.18753b5ee48e818568ea3e1ee4397578d95d7c48f37c10fd70a8ce1cdbcd096b.9e7171ae.png","alt":""},"children":[]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Toggle the ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Catch excluded profiles?"]}," to manage your journey profiles. If you do not include the ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Catch excluded profiles?"]}," condition, and the profile does not meet any of the conditions; it does not progress further in the path. However, it can move to any following stage by meeting the entry criteria of the following stages."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"add-additional-events","__idx":6},"children":["Add Additional Events"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["You can continue to add more events after your decision point. For example, you can add an activation and a wait step. You can add one more decision point to the current stage with up to 10 decision point layers."]}]},"headings":[{"value":"Creating a Realtime Decision Point","id":"creating-a-realtime-decision-point","depth":1},{"value":"Limitations","id":"limitations","depth":2},{"value":"Add a Real-time Decision Point","id":"add-a-real-time-decision-point","depth":2},{"value":"Add Conditions","id":"add-conditions","depth":1},{"value":"Prioritize a Condition","id":"prioritize-a-condition","depth":1},{"value":"Exclude Profiles","id":"exclude-profiles","depth":2},{"value":"Add Additional Events","id":"add-additional-events","depth":1}],"frontmatter":{"seo":{"title":"Creating a Realtime Decision Point","description":"Learn how to create real-time decision points in journey orchestration, set personalized customer paths based on attributes, and manage profile routing efficiently."}},"lastModified":"2026-06-17T07:22:53.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/products/customer-data-platform/journey-orchestration/realtime/creating-a-realtime-decision-point","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}