{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":["img","admonition"]},"redocly_category":"Products","product_name":"Audience Studio","type":"markdown"},"seo":{"title":"Troubleshooting Segment Insights Configuration Errors","description":"Resolve common Segment Insights errors including rendering failures, missing widget values, and permission issues.","siteUrl":"https://docs.treasuredata.com","lang":"en-US","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"troubleshooting-segment-insights-configuration-errors","__idx":0},"children":["Troubleshooting Segment Insights Configuration Errors"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["You might experience configuration errors when working with Segment Insights. This article offers suggested remedies for the most common scenarios you may encounter."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"unable-to-render-dashboard","__idx":1},"children":["Unable to render dashboard"]},{"$$mdtype":"Tag","name":"Image","attributes":{"src":"/assets/image2023-7-25_13-18-58.8084ba18b81e074e73a0763440a1246fe34d48b4c67b042f25587bf9ac3ca8aa.cf3845cb.png","alt":"Unable to render dashboard error","withLightbox":true},"children":[]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"possible-causes","__idx":2},"children":["Possible causes"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Reasons why query executions fail may include the following:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Attributes used in the query are invalid or the table does not exist"]}]},{"$$mdtype":"Tag","name":"Image","attributes":{"src":"/assets/image2023-7-25_14-6-1.c915dbcbd59990acca4b30569dd15c45ea1b088633998c57593e21b11a2cfa70.cf3845cb.png","alt":"Invalid attribute error example","withLightbox":true},"children":[]},{"$$mdtype":"Tag","name":"Image","attributes":{"src":"/assets/image2023-7-25_14-5-39.17342568012f427787b62aac026c5db2403483ba55d917db1f26142c3b9f9170.cf3845cb.png","alt":"Table does not exist error example","withLightbox":true},"children":[]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Segment Insights query was killed or aborted"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["User does not have sufficient permissions"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Network related issues"]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"suggested-solutions","__idx":3},"children":["Suggested solutions"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Identify the invalid attributes from the error message and update the query to resolve this issue by verifying that the attributes defined exist and are valid."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Click ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Refresh"]}," again if the Segment Insights query was killed or aborted unintentionally."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Users with \"View\" permission cannot access the Segment Insights tab. Users must be assigned \"Full\" permission to the specified folder to view insights for the segment."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Dashboards cannot be rendered in case of network related issues. Check your network connection."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"no-value-to-display-for-widget","__idx":4},"children":["No value to display for widget"]},{"$$mdtype":"Tag","name":"Image","attributes":{"src":"/assets/image2023-7-25_13-20-30.57dd0d87ea11ae3afec2ff493db002a9b8c1d1bda6d5ef4138f533a567506d6b.cf3845cb.png","alt":"No value to display for widget error","withLightbox":true},"children":[]},{"$$mdtype":"Tag","name":"Admonition","attributes":{"type":"info"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["This is seen in the case of individual widgets, specifically for chart types including: Pie, Column, and Histogram with the calculation type of Distribution."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"possible-causes-1","__idx":5},"children":["Possible causes"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["An individual widget shows \"NO VALUE TO DISPLAY\":"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Segment Insights query returns no records"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Attributes defined in the Segment Insights dashboard definition contain only null values"]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"suggested-solutions-1","__idx":6},"children":["Suggested solutions"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["The segment does not contain any records to match the segment rule and there is no data available to fetch."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Ensure attributes used in the dashboard configuration contain non-null values."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"unable-to-render-widget","__idx":7},"children":["Unable to render widget"]},{"$$mdtype":"Tag","name":"Image","attributes":{"src":"/assets/image2023-7-25_13-21-19.769c7a79d56031539f2bff7eb303a5a40b2df265d73bd14eb6ddb58bbe98e88a.cf3845cb.png","alt":"Unable to render widget error","withLightbox":true},"children":[]},{"$$mdtype":"Tag","name":"Admonition","attributes":{"type":"info"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["This is seen in the case of individual widgets, specifically the chart type Indicator with the calculation type of Average or Sum."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"possible-causes-2","__idx":8},"children":["Possible causes"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["An individual widget shows \"UNABLE TO RENDER\":"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Segment Insights query returns no records"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Attributes defined in the Segment Insights dashboard definition contain only null values"]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"suggested-solutions-2","__idx":9},"children":["Suggested solutions"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["The segment does not contain any records to match the segment rule and there is no data available to fetch."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Ensure attributes used in the dashboard configuration contain non-null values."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Learn more about ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/products/customer-data-platform/audience-studio/segment/insights#chart-types-for-widgets"},"children":["Chart Types for Widgets"]},"."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"permissions-required","__idx":10},"children":["Permissions required"]},{"$$mdtype":"Tag","name":"Image","attributes":{"src":"/assets/image2023-7-25_14-11-27.948ed0c847f3ad1c36c935def1cbb77f223327eb500977dbd7715cc28f5b1dcd.cf3845cb.png","alt":"Permissions required error","withLightbox":true},"children":[]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"possible-causes-3","__idx":11},"children":["Possible causes"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["User does not have sufficient permissions for the specified folder."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"suggested-solutions-3","__idx":12},"children":["Suggested solutions"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Users with \"View\" permission cannot access the Segment Insights tab."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Users must be assigned \"Full\" permission to the specified folder to view insights for the segment."]}]}]},"headings":[{"value":"Troubleshooting Segment Insights Configuration Errors","id":"troubleshooting-segment-insights-configuration-errors","depth":1},{"value":"Unable to render dashboard","id":"unable-to-render-dashboard","depth":2},{"value":"Possible causes","id":"possible-causes","depth":3},{"value":"Suggested solutions","id":"suggested-solutions","depth":3},{"value":"No value to display for widget","id":"no-value-to-display-for-widget","depth":2},{"value":"Possible causes","id":"possible-causes-1","depth":3},{"value":"Suggested solutions","id":"suggested-solutions-1","depth":3},{"value":"Unable to render widget","id":"unable-to-render-widget","depth":2},{"value":"Possible causes","id":"possible-causes-2","depth":3},{"value":"Suggested solutions","id":"suggested-solutions-2","depth":3},{"value":"Permissions required","id":"permissions-required","depth":2},{"value":"Possible causes","id":"possible-causes-3","depth":3},{"value":"Suggested solutions","id":"suggested-solutions-3","depth":3}],"frontmatter":{"seo":{"title":"Troubleshooting Segment Insights Configuration Errors","description":"Resolve common Segment Insights errors including rendering failures, missing widget values, and permission issues."}},"lastModified":"2026-04-16T13:01:47.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/products/customer-data-platform/audience-studio/segment/insights/troubleshooting-segment-insights-configuration-errors","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}