{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-@l10n/ja/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"type":"markdown"},"seo":{"title":"Treasure サポートへのお問い合わせ","description":"Treasure サポートへの問い合わせ方法と、各サポートティアで利用可能なコミュニケーションチャネルについてご案内します。","siteUrl":"https://docs.treasuredata.com","lang":"en-US","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"treasure-サポートへのお問い合わせ","__idx":0},"children":["Treasure サポートへのお問い合わせ"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Treasure Dataでは、",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Standard"]},"、",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Advanced"]},"、",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Corporate"]},"、",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Enterprise"]},"の4つのサポートレベルを提供しています。Standard Supportは、すべてのSaaS Serviceサブスクリプションに追加料金なしで含まれています。利用可能なコミュニケーションチャネルは、お客様のサポートティアによって異なります。"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["レスポンスタイム、重大度レベル、サポートコミットメントの詳細については、",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://www.treasuredata.com/hubfs/assets/pdfs/legal/Customer-Support-Exhibit-100725.pdf?hsLang=en"},"children":["Customer Support Exhibit (PDF)"]},"をご覧ください。"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"サポートティア別コミュニケーションチャネル","__idx":1},"children":["サポートティア別コミュニケーションチャネル"]},{"$$mdtype":"Tag","name":"div","attributes":{"className":"md-table-wrapper"},"children":[{"$$mdtype":"Tag","name":"table","attributes":{"className":"md"},"children":[{"$$mdtype":"Tag","name":"thead","attributes":{},"children":[{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"th","attributes":{"data-label":"チャネル"},"children":["チャネル"]},{"$$mdtype":"Tag","name":"th","attributes":{"data-label":"Standard"},"children":["Standard"]},{"$$mdtype":"Tag","name":"th","attributes":{"data-label":"Advanced"},"children":["Advanced"]},{"$$mdtype":"Tag","name":"th","attributes":{"data-label":"Corporate"},"children":["Corporate"]},{"$$mdtype":"Tag","name":"th","attributes":{"data-label":"Enterprise"},"children":["Enterprise"]}]}]},{"$$mdtype":"Tag","name":"tbody","attributes":{},"children":[{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["メール"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Yes"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Yes"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Yes"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Yes"]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["サポートフォーム"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Yes"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Yes"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Yes"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Yes"]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Slack"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["--"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Yes"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Yes"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Yes"]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Live Chat"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["--"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["--"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Yes"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Yes"]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Zoom"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["--"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["--"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["--"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Yes (Sev 1 & 2)"]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["経験豊富なエージェントによる優先サービス"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["--"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["--"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["--"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Yes"]}]}]}]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["ご自身のサポートティアが不明な場合は、カスタマーサクセスチームにお問い合わせください。"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"サポートへの問い合わせ方法","__idx":2},"children":["サポートへの問い合わせ方法"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"メール","__idx":3},"children":["メール"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"mailto:support@treasure.ai"},"children":["support@treasure.ai"]},"、もしくは ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"mailto:support@treasure-data.com"},"children":["support@treasure-data.com"]},"にメールをお送りください。メールサポートは、祝日を含め24時間年中無休でご利用いただけます。"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"サポートフォーム","__idx":4},"children":["サポートフォーム"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["サポートデスクにチケットを送信し、チケットに関するメール更新を受け取ることができます。ご利用のリージョンに対応するリンクを選択してください："]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://console.us01.treasuredata.com/zendesk/sso"},"children":["US Region"]}]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://console.treasuredata.co.jp/zendesk/sso?brand_id=381217%26locale_id=67%26return_to=https%253A%252F%252Fsupport.treasuredata.com%252Fhc%252Fja&redirect_to_site=console"},"children":["Tokyo Region"]}]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://console.eu01.treasuredata.com/zendesk/sso?brand_id=381217%26locale_id=67%26return_to=https%253A%252F%252Fsupport.treasuredata.com%252Fhc%252Fen-us&redirect_to_site=console"},"children":["EU01 Region"]}]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://console.ap02.treasuredata.com/zendesk/sso?brand_id=381217%26locale_id=67%26return_to=https%253A%252F%252Fsupport.treasuredata.com%252Fhc%252Fen-us&redirect_to_site=console"},"children":["Korea Region"]}]}]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"slack","__idx":5},"children":["Slack"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Slackサポートは、Advanced、Corporate、またはEnterprise Supportのお客様がご利用いただけます。共有Slackチャネルの設定については、カスタマーサクセスチームにお問い合わせください。"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Slackからサポートチケットを作成するには："]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["共有Slackチャネルに質問や問題をメッセージとして投稿します。"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["投稿したメッセージに :key:（",{"$$mdtype":"Tag","name":"code","attributes":{},"children":[":key:"]},"）リアクションを付けます。"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["メッセージからサポートチケットが自動的に作成されます。"]}]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["サポートチームがSlackスレッドを通じてチケットに回答します。"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/slack-support-ticket-thread.96e5850c6b58742437f926269b86efe4834950a564dd0444d5c5b407cb4d4249.4a935a35.png","alt":"Slackサポートチケットスレッド"},"children":[]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"live-chat","__idx":6},"children":["Live Chat"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Live Chatは、CorporateまたはEnterprise Supportのお客様がご利用いただけます。Treasure コンソールを通じてTreasure サポートチームとライブチャットを開始できます。Live Chatは、お客様のTreasure Dataリージョン（US/JP/UK）に基づき、現地営業日の概ね9:00 AM〜6:00 PM（現地時間）にご利用いただけます。"]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Treasure コンソールを開きます。"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["LiveChatを選択します。"]}]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/image-20200121-180013.7a5bd739c9de97195ff9bcb8d538fe3417ea369e488e16a52c66db433952cafc.4a935a35.png","alt":""},"children":[]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["お客様のTreasure アカウントに紐づいた名前とメールアドレスが入力されたウィンドウが開きます。"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/image-20200121-181539.fbe7e124c9defecb639d0887d2c5732335644749a3a804c34c55ea1bc183ee99.4a935a35.png","alt":""},"children":[]}]},{"$$mdtype":"Tag","name":"ol","attributes":{"start":3},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["質問またはコメントを入力します。"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["ログファイルやスクリーンキャプチャファイルがあれば追加します。"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Send"]},"を選択します。"]}]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"zoom","__idx":7},"children":["Zoom"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Zoomビデオ会議サポートは、Enterprise Supportのお客様のみご利用いただけます。Severity 1およびSeverity 2のインシデントに限定されます。対象となるインシデントについて、サポートチームが必要に応じてZoomセッションを手配します。重大度レベルの定義については、",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://www.treasuredata.com/hubfs/assets/pdfs/legal/Customer-Support-Exhibit-100725.pdf?hsLang=en"},"children":["Customer Support Exhibit (PDF)"]},"をご覧ください。"]}]},"headings":[{"value":"Treasure サポートへのお問い合わせ","id":"treasure-サポートへのお問い合わせ","depth":1},{"value":"サポートティア別コミュニケーションチャネル","id":"サポートティア別コミュニケーションチャネル","depth":2},{"value":"サポートへの問い合わせ方法","id":"サポートへの問い合わせ方法","depth":2},{"value":"メール","id":"メール","depth":3},{"value":"サポートフォーム","id":"サポートフォーム","depth":3},{"value":"Slack","id":"slack","depth":3},{"value":"Live Chat","id":"live-chat","depth":3},{"value":"Zoom","id":"zoom","depth":3}],"frontmatter":{"seo":{"title":"Treasure サポートへのお問い合わせ","description":"Treasure サポートへの問い合わせ方法と、各サポートティアで利用可能なコミュニケーションチャネルについてご案内します。"}},"lastModified":"2026-06-01T09:34:27.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/ja/support/contacting-treasure-data-support","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}