{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-@l10n/ja/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"type":"markdown"},"seo":{"title":"Troubleshooting Composable Audience Studio for Snowflake","description":"Resolve common issues with Zero-Copy connections, Parent Segment uploads, and CAS UI access for Snowflake.","siteUrl":"https://docs.treasuredata.com","lang":"en-US","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"troubleshooting","__idx":0},"children":["Troubleshooting"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"zero-copy-connection-fails","__idx":1},"children":["Zero-Copy Connection Fails"]},{"$$mdtype":"Tag","name":"div","attributes":{"className":"md-table-wrapper"},"children":[{"$$mdtype":"Tag","name":"table","attributes":{"className":"md"},"children":[{"$$mdtype":"Tag","name":"thead","attributes":{},"children":[{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"th","attributes":{"data-label":"Possible Cause"},"children":["Possible Cause"]},{"$$mdtype":"Tag","name":"th","attributes":{"data-label":"Resolution"},"children":["Resolution"]}]}]},{"$$mdtype":"Tag","name":"tbody","attributes":{},"children":[{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Incorrect key format"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Ensure the private key is in PKCS#8 format. Regenerate if needed."]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Public key not assigned"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Run ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["DESC USER <username>;"]}," in Snowflake to verify ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["RSA_PUBLIC_KEY_FP"]}," is set."]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Insufficient permissions"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Verify the Snowflake role has ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["USAGE"]}," on warehouse/database/schema and ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["SELECT"]}," on all tables."]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Wrong account identifier"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Confirm the Snowflake account identifier format (e.g., ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["abc12345.us-east-1"]},")."]}]}]}]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"parent-segment-upload-fails","__idx":2},"children":["Parent Segment Upload Fails"]},{"$$mdtype":"Tag","name":"div","attributes":{"className":"md-table-wrapper"},"children":[{"$$mdtype":"Tag","name":"table","attributes":{"className":"md"},"children":[{"$$mdtype":"Tag","name":"thead","attributes":{},"children":[{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"th","attributes":{"data-label":"Possible Cause"},"children":["Possible Cause"]},{"$$mdtype":"Tag","name":"th","attributes":{"data-label":"Resolution"},"children":["Resolution"]}]}]},{"$$mdtype":"Tag","name":"tbody","attributes":{},"children":[{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Invalid JSON"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Validate your JSON with a linter (e.g., ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["jq . parent_segment_config.json"]},")."]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Wrong ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["federatedQueryConfigId"]}]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Confirm the ID matches your saved Zero-Copy configuration in Integration Hub."]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Table/schema not found"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Verify all table and schema names exist in Snowflake and match exactly (case-sensitive)."]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Missing columns"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Ensure ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["keyColumn"]},", ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["tableKey"]},", ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["masterKey"]},", and all ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["column"]}," values exist in the referenced tables."]}]}]}]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"segment-counts-show-zero","__idx":3},"children":["Segment Counts Show Zero"]},{"$$mdtype":"Tag","name":"div","attributes":{"className":"md-table-wrapper"},"children":[{"$$mdtype":"Tag","name":"table","attributes":{"className":"md"},"children":[{"$$mdtype":"Tag","name":"thead","attributes":{},"children":[{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"th","attributes":{"data-label":"Possible Cause"},"children":["Possible Cause"]},{"$$mdtype":"Tag","name":"th","attributes":{"data-label":"Resolution"},"children":["Resolution"]}]}]},{"$$mdtype":"Tag","name":"tbody","attributes":{},"children":[{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Empty Customers table"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Verify the Customers table has data: ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["SELECT COUNT(*) FROM <schema>.customers;"]}]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Key mismatch"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Confirm that ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["cdp_customer_id"]}," values in Behaviors tables match those in the Customers table."]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Permission issues"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Ensure the Snowflake role has ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["SELECT"]}," on all referenced tables."]}]}]}]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"cannot-access-cas-ui","__idx":4},"children":["Cannot Access CAS UI"]},{"$$mdtype":"Tag","name":"div","attributes":{"className":"md-table-wrapper"},"children":[{"$$mdtype":"Tag","name":"table","attributes":{"className":"md"},"children":[{"$$mdtype":"Tag","name":"thead","attributes":{},"children":[{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"th","attributes":{"data-label":"Possible Cause"},"children":["Possible Cause"]},{"$$mdtype":"Tag","name":"th","attributes":{"data-label":"Resolution"},"children":["Resolution"]}]}]},{"$$mdtype":"Tag","name":"tbody","attributes":{},"children":[{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Feature not enabled"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Contact Customer Success to verify your account has Composable Audience Studio enabled."]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Browser cache"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Clear browser cache and reload the page."]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Account permissions"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Contact CS to verify your account has CAS permissions."]}]}]}]}]}]},"headings":[{"value":"Troubleshooting","id":"troubleshooting","depth":1},{"value":"Zero-Copy Connection Fails","id":"zero-copy-connection-fails","depth":2},{"value":"Parent Segment Upload Fails","id":"parent-segment-upload-fails","depth":2},{"value":"Segment Counts Show Zero","id":"segment-counts-show-zero","depth":2},{"value":"Cannot Access CAS UI","id":"cannot-access-cas-ui","depth":2}],"frontmatter":{"seo":{"title":"Troubleshooting Composable Audience Studio for Snowflake","description":"Resolve common issues with Zero-Copy connections, Parent Segment uploads, and CAS UI access for Snowflake."}},"lastModified":"2026-04-13T00:18:56.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/ja/products/customer-data-platform/composable-cdp/snowflake/troubleshooting","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}